Testimonials
Check out some testimonials we have received over the years.
Darko M.
I had excellent experience with this company. From start to finish, Maureen and the team were efficient and professional. I promptly received the estimate in writing and the invoice after the work was done. The appointment time was respected and the two-member team completed the installation of a new unit in 15-20 minutes while answering all of my questions quickly and accurately. I also promptly received the information related to the warranty. All in all, it was a very positive experience. I highly recommend these guys!
Sarah W.
I purchased a new unit from this company and updated a second one. From start to finish the service was excellent. Maureen Mullaney was knowledgeable and quick to respond to all my husband's technical questions and needs for the new unit and our follow up questions. The installation crew was headed by Miguel and you should definitely request him. He takes pride in doing his job correctly and making the customer happy. He is patient and spent a lot of extra time showing me how to use the system and ensure everything was working. I needed a "tweak" to the units and Miguel and his crew came a second time and they were punctual and so polite. Their pricing was very competitive and I do not think you could find better customer service in New York.
George A.
Excellent people and great customer service installation on new units support under warranty was outstanding!!! Recommended 100%.
Jorge L.
I requested Nor-West for an evaluation and estimate to replace a failing PTAC unit with a newer model in my condo. Antonio and Javier from Nor-West were on time, very professional and efficient on the appointed date. They did everything in under an hour and was very methodical in the process, including testing, clean up and removal. I am pleased.
Len M.
I just installed 2 more HVAC Units in NYC after using them for a 3rd Unit last year and am fully satisfied with the quality of their work and products. Miquel installed the units both times with assistance and he is the most professional, reliable and personable AC installer I've worked with. Norwest also is very responsive to follow up needs and AC maintenance cleaning. I've worked with 3 different companies for 2 different apts and Norwest stood out with special recognition for Miguel's work! Highly recommend.
Gisela S.
Very satisfied with this company.
3 weeks from ordering the new unit till installation. On time. Installer professional and friendly.
Harvey K.
When the manufacturer fails to deliver a quality product, Norwest delivers. Purchased an AC in June 2017. They repaired my AC, leaking coolant, to my full satisfaction. Even extended the manufacturers warrant by an additional year. Norwest knows how to keep customers happy. Thank you Maureen and Manny.
Elaine T.
While it cost me a lot of time, effort and patience, Norwest ultimately resolved the problem with the PTAC unit it provided. I purchased a PTAC unit installed by Norwest in June 2018 for my rental unit and in June 2019 my tenants informed me the unit was not cooling. Norwest techs made 2 service calls and determined unit was working well. I had to inspect myself and prove to Norwest that the unit was not cooling the space. Norwest removed the unit and I had to pay another source to have a temp unit installed, which made me unhappy and I still think Norwest should have provided a temporary unit. Norwest replaced the compressor and reinstalled the unit. The repaired unit still did not cool and this was during the heat wave when temps in NYC exceeded 110 degrees.
Initially the company told me they could not come for days and could not provide a temporary unit, but after a conversation sent a tech same day to remove unit and install a temporary unit. Ultimately Norwest determined the original unit was defective and had to be returned to the manufacturer and replaced the unit. While I had to spend a lot of time and struggled a bit to be patient and professional, the issue was resolved and the company also dedicated a lot of time and patience to make things right.
Thanks, Maureen!
Jason L.
Fast, honest and highly skilled
Christefer J.
Best A/C company in Maspeth. Reliable, responsible and always nice 👍🏻 would highly recommend to anybody looking for A/C needs or repairs.